GhostWorks Lab policies

PRIVACY POLICY

Last Updated: June 18, 2026

GhostWorks Lab respects your privacy. This Privacy Policy explains how GhostWorks Lab collects, uses, stores, and protects information when you visit www.ghostworkslab.com, place an order, contact us, submit a custom request, purchase through Ecwid, Etsy, eBay, PayPal, Jotform, or interact with GhostWorks Lab through related services.

By using this website, placing an order, submitting a form, or contacting GhostWorks Lab, you agree to the practices described in this Privacy Policy.

Business Information

GhostWorks Lab is a fan-made prop electronics, cosplay upgrade, and small-batch fandom gear business based in Salt Lake City, Utah.

Website: www.ghostworkslab.com

Contact Email: Charlie@ghostworkslab.com

Information We Collect

GhostWorks Lab may collect personal information that you voluntarily provide when you place an order, contact us, submit a custom request, fill out a form, request support, or communicate about a product.

This information may include:

Name

Email address

Shipping address

Billing address

Phone number, if provided

Order details

Payment confirmation details

Product selections

Custom request details

Messages, notes, photos, or files you choose to send

Communication history

Shipping and tracking information

Warranty or support request details

GhostWorks Lab does not intentionally collect more personal information than is necessary to process orders, provide support, ship products, respond to requests, and operate the business.

Payment Information

Payments may be processed through third-party services such as Ecwid, PayPal, Etsy, eBay, Jotform, or other checkout providers.

GhostWorks Lab does not directly store full credit card numbers, bank account numbers, or complete payment credentials. Payment information is handled by the applicable third-party payment processor according to that platform’s own privacy policy, security practices, and terms.

GhostWorks Lab may receive limited payment-related information such as payment status, transaction confirmation, order amount, buyer name, shipping details, billing details, and platform order information.

How We Use Your Information

GhostWorks Lab may use collected information to:

Process and fulfill orders

Prepare, assemble, test, pack, and ship products

Communicate about orders, custom requests, support, repairs, replacements, warranty requests, or shipping issues

Respond to questions or customer service requests

Send invoices, order confirmations, tracking information, or order updates

Verify product selections, battery pack options, LED colors, board colors, custom details, or shipping information

Handle shipping claims, warranty claims, repair requests, or replacement requests

Maintain business records

Prevent fraud, chargeback abuse, misuse, or policy violations

Improve products, listings, instructions, and customer experience

Comply with legal, tax, accounting, platform, or regulatory obligations

GhostWorks Lab does not sell customer personal information.

Custom Requests and User-Submitted Content

If you submit a custom request, send photos, provide measurements, describe a costume setup, submit build details, or send product-related files, GhostWorks Lab may use that information to evaluate the request, provide a quote, build or modify a product, troubleshoot an issue, or provide support.

Only submit information you are comfortable sharing. Do not send sensitive personal information that is not needed for the request.

GhostWorks Lab may retain custom request communications for business records, warranty documentation, fraud prevention, future support, or order history.

Third-Party Platforms and Services

GhostWorks Lab may use third-party platforms and services to operate the business, process orders, accept payments, manage forms, ship products, communicate with customers, and sell items.

These may include:

Ecwid

PayPal

Etsy

eBay

Jotform

Shipping carriers such as USPS, UPS, FedEx, or similar services

Email providers

Website hosting providers

Analytics, security, or store management tools

These third-party services may collect, process, and store personal information according to their own privacy policies. GhostWorks Lab does not control the privacy practices of third-party platforms.

When you purchase through Etsy, eBay, PayPal, Ecwid, Jotform, or another third-party service, your information may also be governed by that platform’s privacy policy and terms.

Shipping Information

To ship orders, GhostWorks Lab may share necessary shipping information with shipping carriers, label services, postal services, and marketplace platforms.

This may include your name, shipping address, phone number if required by the carrier, email address if used for tracking, package details, tracking number, and delivery information.

If a package is damaged, lost, delayed, or misdelivered, GhostWorks Lab may use your order information, shipping information, photos, packaging evidence, and communication history to assist with carrier claims or support requests.

Email and Customer Communication

GhostWorks Lab may use your email address to communicate about:

Orders

Payment status

Shipping updates

Custom requests

Product options

Support questions

Warranty requests

Repair or replacement issues

Shipping damage claims

Policy updates directly related to your order or use of the site

GhostWorks Lab does not use customer email addresses for unrelated spam. If marketing emails are offered in the future, they will be handled through an opt-in or unsubscribe process where required.

Cookies, Analytics, and Website Tracking

GhostWorks Lab’s website, store platform, payment providers, or third-party services may use cookies, pixels, analytics tools, or similar technologies to operate the site, maintain cart functionality, improve performance, prevent fraud, measure traffic, and support checkout.

These tools may collect information such as browser type, device type, pages visited, referring pages, time on site, approximate location, cart activity, and technical information.

You may be able to disable cookies through your browser settings. Some features, including cart and checkout functions, may not work properly if cookies are disabled.

Data Sharing

GhostWorks Lab may share personal information only when reasonably necessary for business operations, legal compliance, order fulfillment, support, or protection of rights.

Information may be shared with:

Payment processors

Store platforms

Shipping carriers

Form providers

Email providers

Website hosting providers

Marketplace platforms

Tax, accounting, or legal service providers

Law enforcement, regulators, or courts when legally required

Carrier claim departments when needed for shipping issues

GhostWorks Lab does not sell personal information to data brokers.

Data Security

GhostWorks Lab takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email system, payment platform, marketplace, or online service can guarantee complete security. By using the website or placing an order, you understand that information transmitted online carries some risk.

Customers are responsible for using secure passwords, protecting their marketplace accounts, keeping payment accounts secure, and avoiding unsafe communication practices.

Data Retention

GhostWorks Lab may retain customer information for as long as reasonably necessary to:

Fulfill orders

Provide support

Maintain warranty records

Process repairs or replacements

Resolve disputes

Respond to chargebacks

Prevent fraud

Maintain tax and accounting records

Comply with legal obligations

Improve products and services

Order records, support communications, and custom request details may be kept for business, tax, accounting, warranty, and fraud-prevention purposes.

Children’s Privacy

GhostWorks Lab products and services are not directed toward children under 13.

GhostWorks Lab does not knowingly collect personal information from children under 13. If a parent or guardian believes a child has provided personal information without permission, they should contact GhostWorks Lab so the information can be reviewed and deleted where appropriate.

Buyers must be at least 18 years old or have permission from a parent or legal guardian to make a purchase.

Your Privacy Choices

Depending on where you live and which laws apply, you may have rights related to your personal information, including the right to request access, correction, deletion, or information about how your data is used.

You may contact GhostWorks Lab to request:

A copy of certain personal information associated with your order or communication

Correction of inaccurate contact or shipping information

Deletion of certain information, where legally and practically possible

Information about how your data is used

GhostWorks Lab may need to retain certain information for legal, tax, accounting, warranty, fraud-prevention, dispute-resolution, or platform compliance purposes.

Utah Privacy Notice

GhostWorks Lab is based in Salt Lake City, Utah. Utah has enacted the Utah Consumer Privacy Act. That law may provide Utah consumers with certain rights related to personal data, depending on whether a business meets the law’s applicability requirements.

GhostWorks Lab will make reasonable efforts to honor valid privacy requests where required by applicable law. Some requests may be limited by business records, transaction records, tax obligations, warranty obligations, legal requirements, fraud-prevention needs, or the rights of GhostWorks Lab.

California, Colorado, and Other State Privacy Rights

Some states provide residents with additional privacy rights. If those laws apply to GhostWorks Lab or your transaction, GhostWorks Lab will make reasonable efforts to comply.

GhostWorks Lab does not sell customer personal information. GhostWorks Lab does not knowingly collect sensitive personal information for unnecessary purposes. GhostWorks Lab does not knowingly use customer personal information for cross-context behavioral advertising unless specifically disclosed through a platform or service.

International Users

GhostWorks Lab is based in the United States. If you access the website or place an order from outside the United States, your information may be processed in the United States or by third-party platforms used to complete the transaction.

By using the website, contacting GhostWorks Lab, or placing an order, you understand that your information may be transferred to and processed in the United States.

Links to Other Websites

The GhostWorks Lab website or product listings may contain links to third-party websites, including Etsy, eBay, PayPal, Ecwid, Jotform, social media pages, recommended vendors, or related resources.

GhostWorks Lab is not responsible for the privacy practices, content, policies, security, or actions of third-party websites. You should review the privacy policies of any third-party site you use.

Changes to This Privacy Policy

GhostWorks Lab may update this Privacy Policy from time to time.

The most current version will be posted on www.ghostworkslab.com with an updated “Last Updated” date. Continued use of the website, store, forms, or services after changes are posted means you accept the updated Privacy Policy.

If GhostWorks Lab makes material changes to how customer information is collected, used, or shared, GhostWorks Lab will provide notice where required by law.

Contact Information

For privacy questions, data requests, order privacy concerns, or support-related privacy issues, contact:

GhostWorks Lab

Salt Lake City, Utah

Website: www.ghostworkslab.com

Email: Charlie@ghostworkslab.com